Hallo, hola & hello 👋
I'm Susana, Experience Researcher and Service Designer with a business background.
With my unique blend of academic, professional, and personal experiences, I'm able to offer comprehensive and actionable insights. By using my analytical skills and empathetic nature, I turn research findings into a strong foundation for creating (digital) solutions that genuinely cater to the needs of users. I get a thrill out of turning complex ideas and concepts into simple, user-friendly, and delightful experiences.